- Can I book a property with my friends as part of a high school, college, or senior week group?
Our property owners have instructed us to rent to family groups only, and non-chaperoned groups under the age of 25 are not permitted.
- Can I bring sleeping bags or air mattresses so more guests can stay with us?
The number of guests sleeping at your property should not exceed the occupancy that has been specified by the property’s owner. Please refer to your Lodging Agreement for details about your home’s occupancy. Fire Codes and rental permits do not allow more than the legal maximum occupancy. If a guest exceeds the approved maximum occupancy, he would be responsible for any fines imposed, and the lodging agreement would be terminated, requiring all guests to vacate the property immediately.
- Can I park my trailer or large vehicle at my rental property?
To find out parking details at your property, please contact our Reservations Department at 888-404-3110.
- Can I pre-book the same property for next year?
Yes! Feel free to call our Reservations Department during your stay to make an advanced reservation.
- Can I use a grill or BBQ at my rental unit?
Because of the local Myrtle Beach fire ordinances, you are not allowed to grill on the balconies of properties, or in any multi-family properties. That said, there are a few Vantage rentals furnished with grills (or that offer the ability to bring your own). You can find this info in the amenity section of each property page.
- Does my property building charge a registration fee?
Certain buildings in our inventory charge guests a non-refundable registration fee when they arrive on the property location. This fee is made payable directly to that community for the use of key fobs, pools, parking, and other facilities. Please refer to your Lodging Agreement and/or our Reservations Department to see if your community has any fees of this sort.
- How can I make a payment or pay off the balance of my reservation?
Guests can make a payments or pay off the balance of their reservation by logging in to our online Guest Portal. This is a convenient area on our website where guests can access details about their vacation and make payments in a secure environment 24/7. To access the Vantage Guest Portal:
• Go to https://vantage.tenantnetworks.com/.
• Enter the email address associated with your reservation.
• Enter your Tenant ID # as the password (found on top left-hand side of Lodging Agreement).
• To pay your balance, click 'Reservation History' and then click the red 'Pay Now' button.
If you prefer to pay by phone, simply call your Vacation Coordinator at (888) 404-3110. We are looking forward to your arrival! If we can assist you in any way, please don't hesitate to contact our office.
- Is smoking allowed at my vacation rental?
All units are non-smoking, and many also do not allow smoking on the balcony or building premises. Guests who violate these policies may be assessed a fee if smoke removal is required.
- What do I do if I have a cleaning or maintenance issue during my visit?
Here at Vantage Resort Realty, we strive to provide the cleanest and maintenance free homes. If for any reason you arrive at your property and find it unclean - or if you have any maintenance issues while you're here - don't hesitate to notify us at 888.404.3110 so we can rectify the problem in a timely manner.
- What do I need to bring?
Guests should bring any soaps & detergents you may need, trash bags, and paper products (paper towels, toilet paper, napkins, etc.). Vantage does provide a welcome bag of starter supplies, but it may not be enough to cover your whole stay. Kitchens are equipped with coffee maker, microwave, dishes, glasses, flatware, and a basic supply of pots & pans. If you have any specific questions about amenities in your unit, just call.
- What if I am arriving late?
Please call the office at 888-404-3110 for specific instructions.
- What if I arrive early — can I check-in early?
No. In order to coordinate the arrival of all Vantage guests, we cannot accept check-ins ahead of schedule. Typically, check-in time is 4pm and check-out time is 10am. Please refer to your Lodging Agreement for your scheduled check-in time, and plan to arrive as close as possible to that timeframe. If you do arrive early, consider visiting a local attraction or grabbing a bite to eat.
- What if I get locked out of my property?
If you are locked out of your property during business hours for any reason (9 a.m. to 5 p.m.), simply call our office at 888.404.3110 for help. In the case that you're locked out after business hours, never fear - just call the same number and we'll come let you in! Keep in mind that a small lockout fee will be charged for after-hours help.
- Where do I arrive for check-in?
4020 Highway 17 South, North Myrtle Beach, SC 29582
- Where do I pick up keys?
4020 Highway 17 South, North Myrtle Beach, SC 29582
- Will my Security Deposit Protection fee be refunded to me?
No, the $60 Security Deposit Protection Fee is non-refundable. This fee protects you for up to $1,500 in coverage against accidental damage to your property. However, this damage must be reported to Vantage staff as soon as it occurs. Some pet-friendly properties also charge a non-refundable Pet Fee. However, there are select properties in our inventory (such as group rentals) that do require a traditional Security Deposit. This deposit is refundable to guests within 30 days of check-out, as long as the rental is left in good condition and there are no charges for excessive housekeeping or maintenance.
- Will the pool in my community be open during my stay?
Outdoor pools in Myrtle Beach are primarily to remain open from Memorial Day to Labor Day, with some exceptions. Pool hours may vary throughout the season at the discretion of the condo association. Pools are also closed periodically for cleaning and maintenance, yet Vantage is not always made aware of these closures.
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